FAQ

Yes — we include a 3-year warranty on all parts (where applicable to the product).

Absolutely. We prioritize the customer experience—quality products, fast shipping, clear policies, and responsive support. If our phone is busy, please email hello@relaxechair.com and we’ll reply ASAP.

We love that. For partnerships, referrals, or collaborations, email hello@relaxechair.com and our team will share the available options.

If you need to cancel, please contact us as soon as possible at hello@relaxechair.com or call +1 213-529-2341. If an order has already shipped, we’ll guide you through the best next step.

We offer a 365-day money-back guarantee from the purchase date. If you decide it’s not for you within 365 days, contact hello@relaxechair.com and we’ll help you with the return steps. Note: return shipping may be the customer’s responsibility depending on your location and carrier rates.

Return shipping may be the customer’s responsibility depending on your location and carrier rates. Please contact hello@relaxechair.com and we’ll guide you based on your order.

We offer free shipping, and most orders arrive in 2–5 business days within the United States. Tracking details are emailed after your order ships. Timing can vary by season and carrier capacity.

We currently ship within the United States only.

Large items may be delivered with in-home delivery to your door (up to the 2nd floor), and smaller items may ship by standard parcel carriers. You’ll receive tracking and delivery updates once your order ships.

We accept secure checkout through PayPal. You may be able to pay using PayPal, or a credit/debit card via PayPal (no PayPal account required).

PayPal financing may be available at checkout (subject to approval by PayPal).